Tech Companies Will Never Call You: Don’t Be A Victim Of Tech Support Scams

Many of our PC customers here at catmandu in Amarillo, TX are falling victim to tech support phone scams. The end result for these customers is a virus infected computer and the loss of hundreds, if not thousands, of dollars. Many of the computers that end up on our workbench are there because of tech support scams. We will explain how you can you spot a scam and how you should respond if you think someone is trying to con you.
First, the main goal of the criminal is to steal your money. The scams work when a scammer gets your phone number from a public directory and then calls you pretending to be a representative from various tech companies. They may even claim to be from a particular brand that you actually use, such as HP, Dell, Microsoft, etc. They will try to tell you that your computer is infected with a virus and they will offer to do a free security scan which will, of course, show that your computer is infected.
Once you are convinced that you have a virus, the scammer will try to sell you security software. This software could contain malware that takes over your entire system or it could just be bogus software that doesn’t do anything. Either way, the scammers have taken money from you.
Instead of selling you software, they may also convince you to let them access your computer remotely, where they will then make changes to your settings and leave you vulnerable. They may also ask for your credit card data or direct you to websites that ask for your payment information.
The worst cases that we see are when hackers have taken control of an entire system and make victims pay a ransom to get back control of their computers. This ransom can reach into the thousand dollar mark. Never pay this ransom.
If you get a call from a “tech company,” hang up. Then, call us at 806-350-8324. Do not try searching for the real support phone number because hackers have become smart; they now plant fake phone numbers all over the internet and try to get you to call them. It is highly unlikely that any tech company will call you and they rarely advertise their phone numbers on the internet. A legitimate number could be found on software packages, receipts, and from the company’s real website (be careful, though, criminals are good at making fake sites that look like the real thing).
Never, for any reason, give control of your system to someone who calls you. Never rely on Caller ID because this can be faked. Never provide callers with credit card numbers or passwords. Never install the free software that they are trying to provide. Just hang up. 
If you are reading this blog after becoming a victim to a tech support scam, you need to bring your device to catmandu so we can perform a full system scan and remove any malware that may have been installed. It’s also important to change your passwords and cancel any credit cards that were compromised. Call your credit card company to report the fraud.
This may sound silly if you’ve never been the victim of a phone scam. However, these scam artists are extremely convincing and they have tricked thousands of people into giving up their money. But you can protect yourself by knowing what to look for and knowing what to do when you get a phone call.

“Flash Player Pro” Is Not A Legit Release Of Flash – Don’t Install It

There have been reports of Flash update pop-ups that are leaving people with infected computers. There is always one rule of thumb. Never install anything that isn’t directly released from the distributor. This is really the only way to ensure that you are not installing a tainted piece of software.

In this case, I would go directly to and download any updates that might be offered. You can see by the below url that this “update” is suspect and shouldn’t be trusted. It was released by This is obviously NOT an adobe domain and therefore should not be trusted.

Below is the message that these people are receiving and leading them to download corrupt software. Beware when on the internet. You computer, school work, and work life might be under attack.

Flash Player Pro is distributing custom installers which are different from the originally available distribution. These new installers comply with the original software manufacturers’ policies and terms & conditions. Optimum Installer is an install manager, which manages the installation of your chosen software. In addition to managing your download and installation, Optimum Installer will offer free popular software that you may be interested in. Additional software may include toolbars, browser add-ons, game applications, anti-virus applications, and other types of applications. You are not required to install any additional software to complete your installation of your selected software. You can always completely remove the programs at any time in Windows’ Add/Remove Programs.