A few users of the new Apple Pay app have reported that Bank of America has double charged them on recent purchases. Users began noticing after checking banking statements, but will soon be resolved. Angry Redditor’s took their displeasure to the forums to shed some light on the issue.
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One of CNN reporters Samuel Burk was a victim of the double charge. He personally contacted Bank of America and this is how the company responded: “Bank of America transferred me to Apple Pay customer support. The only problem:Apple’s (AAPL, Tech30) representative reminded me that for security’s sake — as promised — Apple keeps no records of names or amounts for any of the transactions”, which means that the company could not help. Burk was one of the few thousand Apple Pay users that were affected, but eventually received refunds from the extra charges. A spokeswoman for Bank of America Tara Burke told Cult of Mac, “We apologize for this inconvenience,” and will be fixing the problem immediately. She also promised that “all duplicates will be refunded” to the rightful owners. Surprisingly, Apple has had a massive amount of issues after the iPhone 6 and iOS X release.
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